Originally Posted by AKSHades Go to original post
“J W @ Ubisoft Support
January 08, 2019 8:02 PM

Hello AKSHades, Thank you for contacting Ubisoft support and for uploading these images. I am sorry to hear you did not receive the prestige credits. At this time you are no longer eligible to redeem compensation in game for this issue. I apologize for any inconvenience. https://forums.ubi.com/showthread.php/1976886

Kind regards,
J Ubisoft Customer Support”

If you missed out on the prestige credits you’re SOL.
Hey AKSHades,

Thanks for letting me know.
I will investigate and let you know as soon as possible, sorry if this is taking too long.

Update: I've informed the team and we are investigating. I will share more information as soon as I have those.