1. #21
    Ubi-Woofer's Avatar Ubisoft Support Staff
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    Originally Posted by Vojo1645 Go to original post
    I have same problem. My kinect works fine with other games, but in Just Dance 2019 it can't recognise players. I tried to recalibrate, moved kinect but it is still problem. This game is to expencive to have this kind of troubleshoot. Please fix this problem.
    If you have not already done so, please open a support case with us so that we can investigate this further with you. If possible, a video of the issue would be very helpful for us to look at your set-up and the fact that Kinect cannot detect you.

    Originally Posted by michaelswissguy Go to original post
    Ok, we have the same problem.
    Xbox one x, Just dance 2020, all updated, and players not recognized and not seen with kinect.
    It worked in previous versions of the game, and it also works fine in other games just not with this new game.

    I will try to recalibrate, and start xbox in offline mode, and repsond to share results.

    But really annoying
    Have you tested the game on multiple profiles on the console, if you have another profile available to test with?

    Have any of the steps mentioned so far in this thread helped you to resolve the issue, after you tried them?
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  2. #22
    We ran into this on the Xbox One and JD 2021: the Kinect works fine outside of JD. We found that logging out of the Xbox profile, logging back in, and having JD recognize that got it to work just fine. I'd recommend trying to crowbar the Xbox Live ID out, then back in.
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  3. #23
    Ubi-Borealis's Avatar Ubisoft Support Staff
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    Thanks for sharing your workaround, fivestars712!
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