1. #11

    JD stopped sensing players

    Has there been an update to this issue? Same issue here with Xbox One-S and Kinect as well as phones. Records players but will not sense players or score points. Worked fine for the first few times we played. Troubleshooted as suggested, recalibrated, etc. Kinect working fine for other games so it’s a JD software issue. Update please? This game is too expensive to only work a handful of times.
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  2. #12

    JD Kinect not seeing players

    We are also having this issue. We just connected the Kinect this weekend to our Xbox One S and have done all the calibration multiple times and it does not see us at the start dance screen. It does record us which shows it is working.
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  3. #13
    When I bought my Xbox One S, Just Dance, and Xbox Kinect a couple of years ago, I also had to purchase an adaptor to use Kinect with my Xbox One S.

    Which version of Just Dance are you using? I haven't had any issues with Just Dance 2019, 2018, 2017, or 2016. However, I was unable to get Kinect to register moves with Just Dance 2015, and although I received many helpful suggestions from both Ubisoft and Xbox, I was never able to get Just Dance 2015 to work with my Xbox One S with Kinect.
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  4. #14

    Just Dance 2019

    I am using JD 2019. I bought the Xbox One S before Christmas and just bought the adapter last week. The Kinect is the one that came with Xbox One.
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  5. #15
    You should put in a support ticket (if you haven't already done so) with as much information as possible. Good luck. :-)
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  6. #16
    so i have had the same issue, and searching all forums, after i turned xbox into offline mode and restarted, kinect started working.
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  7. #17
    Ubi-Swaggins's Avatar Community Manager
    Join Date
    Nov 2017
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    7,058
    Hey drunk_munki,

    Thanks for letting us know!
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  8. #18

    Kinect doesn't recognise players in just dance 2019

    I have same problem. My kinect works fine with other games, but in Just Dance 2019 it can't recognise players. I tried to recalibrate, moved kinect but it is still problem. This game is to expencive to have this kind of troubleshoot. Please fix this problem.
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  9. #19

    Sam issue here, players not recognized

    Ok, we have the same problem.
    Xbox one x, Just dance 2020, all updated, and players not recognized and not seen with kinect.
    It worked in previous versions of the game, and it also works fine in other games just not with this new game.

    I will try to recalibrate, and start xbox in offline mode, and repsond to share results.

    But really annoying
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  10. #20

    one addition

    we ghave 2019 and 2020 instlled.
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