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  1. #1

    Login Issue

    For a long time now I've been getting an error whenever I attempt to log into The Division on Xbox One. I get stuck at the startup loading screen where it says "Connecting: Gamefreak Toker". The little orange loading circle is there in the center and keeps moving as though something is happening but the game never passes this screen. I've been having this issue for months and very occasionally the sign in attempt will work, but 99.9% of the time I am stuck for hours at this screen. I tried signing into The Division on the same Xbox/Connection but with a friend's account instead and it worked. So this issue seems to be an issue related to my account, not the connection. I tried signing in on a different console with the same account and I am having the same issue on that console as well. I also tried unlinking and relinking my Ubisoft/Microsoft accounts and that did not work either. Thank you for your help thus far, please let me know if you can think of anything else for me to try.
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  2. #2
    Ubi-RealDude's Avatar Community Manager
    Join Date
    Oct 2018
    Posts
    4,946
    That is strange... Please submit a ticket with Ubisoft Support, they should be able to help you find a solution.

    Let me know how it goes.
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  3. #3
    Same here . I’m stuck over a hour read now in the loading screen. And in the morning around 05:00 netherlands time nothing was wrong
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  4. #4
    I got a response almost instantaneously after submitting a support ticket, thanks for the heads up. I'll let you know how it goes and post back my findings on here in case it helps anyone else resolve this issue.
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  5. #5
    UbiMorning's Avatar Community Representative
    Join Date
    Sep 2017
    Posts
    15,450
    @gamefreak6300 Are you still having this issue? I noticed you updated your ticket the other day, but was not sure if you were sill having this issue.
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