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  1. #1

    ubistore SEA region charge in Singapore dollar or US dollar?

    My friend had ask support staff and they tell him at SEA region, the price is singapore dollar.
    I from Malaysia so when I go to store, I choose SEA region then made some purchase at there. In the end I found it is USD price rather than SGD so I want to confirm at SEA region the price that show out is US dollar or Singapore dollar?
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  2. #2
    Ubi-Gumdrops's Avatar Ubisoft Support Staff
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    May 2018
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    2,374
    Hi again diehardsam! The currency used to make a purchase depends on your location at the time of the transaction.
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  3. #3
    So at Malaysia buying in SEA region should bill in US dollar or SGD dollar?
    The price show in store is in SGD or US?
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  4. #4
    UbiMorning's Avatar Community Representative
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    Sep 2017
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    Hi there! The SEA store should be in SGD.
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  5. #5
    You can check these 2 order. It charge me the amount in USD although the store show the same amount in SGD.
    YOUR ORDER REFERENCE: 08240293
    Transaction number 404618448

    YOUR ORDER REFERENCE: 08215953
    Transaction number 404198818
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  6. #6
    UbiGabrinth's Avatar Ubisoft Support Staff
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    Mar 2017
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    Are you using a VPN?
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  7. #7
    Nope. SGD sure cheaper than USD so I don't think anyone will use VPN to get USD charged rather than SGD.
    You can check my order at that time plus my IP sure all is SEA region.
    My account/paypal/card all Malaysia. Even address also same.
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  8. #8
    same to me. so with current Lunar Sale they show the offer in SGD. But when try to purchased was charged in USD. Hope they somehow fix this ASAP. A lot of great deals currently
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  9. #9
    Its USD, I thought it was SGD, just purchased to try the differences, but my debit card said that I bought in USD currency (which is more expensive than SGD). I think they should change the logo for not confusing us, like SG$ or something.
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  10. #10
    UbiMorning's Avatar Community Representative
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    Sep 2017
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    Thanks for the report guys! Do you have tickets open regarding this issue?
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