🛈 Announcement
Greetings! The Division forums are now archived and accessible in read-only mode, please go to the new platform to discuss the game
  1. #1

    Frozen game when trying to connect

    OS: WIN10
    Ram:32gb
    CPU:4770k
    GPU: evga 1080 ftw
    Latest version of geforce 12/12/18

    Recently added RAZER headset

    Haven't played for a while, tried to play today, goes through loading screen only to freeze at the "connecting" screen. Whole computer doesnt freeze, only the screen and continues to play the theme music, never finishes connecting or show the characters.... Any ideas what could be wrong???
    Share this post

  2. #2
    Ubi-RealDude's Avatar Community Manager
    Join Date
    Oct 2018
    Posts
    4,946
    Check to see if you have DirectX12 turned off, and try reinstalling The Division. If you're still unable to play, submit a ticket with Ubisoft Support and they'll see what they can do to get you back in.
    Share this post