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Ubisoft Support Staff
Connection issues? Check here!
If you are experiencing issues with your connection, please check out our connectivity troubleshooting guide here. (PC, PS4. Xbox)
We also strongly recommend setting up a static IP for your PC/Console. Instructions on how to do this can be found here: PC, PS4, Xbox One.
If you are still experiencing issues, please feel free to create a post. Please include the error code [if receiving one], your region, and your ISP.
- Example: [Error Code] Eastern US, Comcast.
You can also reach out to Ubisoft Support here. If reaching out to support via our ticketing system, please include a screenshot of your port forwarding. Please do not post this information to the forums.