Hello everyone!

We know that many of you will be giving and receiving Ubisoft games this holiday season, so we've created a list of helpful resources to make sure everything goes smoothly!

Getting Your Ubisoft Account Ready
How do I create a Ubisoft Account?
How do I change my Ubisoft account password?
How can I change the email address on my Ubisoft account?
How can I enable and disable 2-Step Verification?
How do I link or unlink my console, Steam, or Facebook profiles to my Ubisoft account?
I'm unable to access my Ubisoft account.
What is a temporary account suspension?

Ubisoft Store Orders
Frequently asked questions about Ubisoft Store purchases
How do I download my Uplay PC purchase?
Frequently asked questions about Ubisoft Store returns & cancellations
Frequently asked questions about End of Year Sales 2018

General Troubleshooting
I'm experiencing connectivity issues. What can I do?
I'm experiencing crashing issues on PC. What can I do?
My game is crashing on PS4. What can I do?
My game is crashing on Xbox One. What can I do?
When I launch the game from Steam, I'm asked for a Uplay key but I never received one with my purchase. What can I do?
I'm getting the message "This CD Key or Activation Code is already in use with another Ubisoft Account." What's causing this problem?

Rocksmith Specific FAQs
What are the PC system requirements for Rocksmith 2014 Edition?
What are the Mac system requirements for Rocksmith 2014 Edition?
I'm having sound problems with Rocksmith 2014 Edition. What can I do?
My Real Tone Cable isn't working. What can I do?
How do I switch between using a Real Tone Cable, a microphone, and disconnected mode?
I'm having trouble tuning my guitar. What can I do?

If you need further assistance, please visit our support site. Our support offices will be closed starting at 10AM ET on December 24 and will resume normal hours on December 26. We will also be closed starting at 6PM ET on December 31 with normal business hours resuming on January 2. However, you can still create a support case during that time and we will get back to you as soon as possible. Thank you for your patience and understanding during the holiday season! Happy Holidays!