I have had a support ticket open for almost a week now... supplied all proof of purchase info of the Year 2 Pass, and I've got no resolution as of yet. What is taking so long?Originally Posted by Ubi-Alien Go to original post
Hey everyone,
I wanted to give you an update on the issue, for those players who didn't get their 10.000 prestige credits.
The team is actually investigating, so I will share more info with you.
In the meanwhile, I encourage you to open a ticket to the Support, thank you for your patience!
Any idea what's taking so long? And also any ETA for a resolution? My case has been open for 10 days now.Originally Posted by Ubi-Alien Go to original post
KhyuseinAY @Ubisoft Support wrote: 14/01/2019 @ 10:25
Hello HollowMean66610,
Thank you for contacting Ubisoft Support.
I see the situation you are in. In order to proceed the investigation of the missing compensation we will need also your help.
First, I would advise you to follow connectivity trouble shooting steps from the link below:
https://support.ubi.com/en-GB/faqs/0...s-on-Xbox-One/
Please make sure you set a static IP for your system:
https://support.ubi.com/en-US/faqs/0...s-for-Xbox-One
After all the steps from the troubleshooting are complete, please, provide us with the following information, in order to investigate further:
1. Screenshot of the forwarded ports. Here you can see more detail about that:
https://support.ubi.com/en-GB/faqs/0...ort-forwarding
2. Screenshot of the DMZ settings of the console.
3. Proof of Purchase for SP Y2. That will be an image of the order from the Microsoft website on the order history page, desktop version of the website.
https://support.ubi.com/en-GB/faqs/0...f-of-Purchase/
4. Image of the error.
5. Image showing that SP Y2 is installed.
Please, bare in mind, that all the images provided should be in full screen, uncropped and unedited:
PC
1. Make sure that the requested information is on your screen and not obstructed by another window.
2. Press the Print Screen (PrtScn) button on your keyboard.
3. Press the Windows Key + R.
4. In the Run window, type mspaint and click OK.
5. In Paint, paste your screenshot by pressing Ctrl + V.
6. Save your screenshot as a .jpg image.
XBox One
https://support.xbox.com/en-GB/xbox-...nd-screenshots
Do not hesitate to contact us, if you have more questions.
Kind regards,
Khyusein
Ubisoft Support
Reply from ubisoft above..... Are you serious..... I don't know about anyone else but this is a joke.
Ubisoft you sure make it easy to take my money when purchasing at online store..... Different story when compensation due!!!!
Very Dissapointed paying customer here Ubisoft!!!!!!
well said!Originally Posted by NightshadeF117 Go to original post
Hello again everyone,
I have another update regarding all those Year 2 pass players on console who were not able to receive the prestige credits: head to the booster section of the in-game store, you should be able to find the package and you should be able to redeem those prestige points.
The package will be on the store until the end of the month
If this is still not the case, you can contact the Support Team in order to investigate further.
Thanks ubisoft, compensation pack received through above method.. ...glad to see you got it all sorted... Much appreciated without all the hassle.
Hopefully you can sort a little something for not only y2 pass holders as I'm sure others have financially supported through other various purchases..... I'm thinking give a little & received a lot.....
Apoyo totalmente que los que hemos comprado el año 2 se nos reembolse o se nos de los componentes del año 3.