Member
Really tired of the issues with this game. I play it a lot, and am familiar with the way it is "supposed" to work; and I am familiar with what "is supported" and what "is not supported." I am not interested in starting a support ticket: I spent three months wasting my time going back and forth with a support ticket for a different issue, the net result of which was a huge gaping ZERO! The problem I solved eventually myself, and they refused to acknowledge my solution. (All they did was ask for MSConfig files and DXDiag files, and kept repeating the same ridiculous set of turn your machine into a brick and see if the problem still occurs; and--of course it did)
At any rate, with 2384 hours of game play, with Alt + tab minimizing GRW to the task bar, and showing the desktop (with the window mode option set to fullscreen) with no issues, all of a sudden (after update?) Alt + tab works the first time (GRW minimizes to the taskbar,) then sets the window mode option to "Borderless," and of course does not minimize to the taskbar the second time Alt + tab is used. After manually going into options and resetting the window mode to "fullscreen," alt + tab works once, and resets the window mode to "borderless." The setting is "applied" (saved,) but still it changes to "borderless" when alt + tab.
This issue is occurring on two dissimilar systems; but has worked with the current system configurations, video configurations, multiple and single monitors, SLI and non-SLI, different video drivers (current and past.) up till now. Nothing with either system has been changed. (No windows updates, no driver updates, nichts, nada, (Win 10 ver1803.) However, clean fresh install of the game and uplay, start new game even (yeah I have backups, so lose nothing).... in an attempt to solve this issue.
Yes, I can get to the desktop using Windows + D, but GRW pops back up as soon as click on anything: Not the same functionality as Alt + tab.
Yes I know you are sorry I am experiencing this issue, but that does not SOLVE the issue
The short version: Options > Window Mode resetting from "Fullscreen" to "Borderless" when Alt + tab with Window > Mode set to "Fullscreen."
Ubisoft Support Staff
Hey angelHKD25! Thanks for the report. Can you confirm which nvidia driver you have installed currently?
Member
417.35 (clean install)
Member
Update: SNAFU
Procedure: 1) Open uPlay
2) Start Game
3) At main menu, select options > video
4) Set Window Mode > Fullscreen
5) Click "Apply"
6) Return to main menu
7) Select Quit to Desktop
8) Close uPlay
9) Start uPlay
10) At main menu, select Options > Video
11) Window Mode is set to "Borderless"
12) Reset Window Mode > Fullscreen
13) Rinse and repeat
14) Window Mode set back to "Borderless"
Windowed Mode appears to be fine, and of course borderless is working. Fullscreen is FUBAR
Ubisoft Support Staff
Thanks for the update. Appreciate the detailed information. I've documented this with the development team for investigation.
Member
This issue persists. Even after a clean install of Windows 10 (1803,) latest video drivers (417.35,) SLI disabled, nothing but drivers, uplay, and the game installed on the system.
Community Representative
Hey angelHKD25! Can you submit your MSINFO and dxdiag files on a ticket, then update this thread with your ticket number?
Member
Ticket number: 07817633.Originally Posted by UbiSailorScout Go to original post
Member
It is very clear to me, that once again, putting in a ticket will not do any good, and will not find a solution to yet another of the plethora of problems that GRW has. They do not even read the ticket! Just copy and paste silly drivel about disable this and that, update DirectX--something that cannot be done save for through Widows update (and if there is no update it does not happen,) blah blah. I clearly stated in the ticket: It is a virgin system, fully updated, updated video drivers, (417.35 at the time, but 417.71 does not improve anything, in fact produces reduced performance--as many nvidia releases do.) Then of course they ask for an msinfo and dxdiag--WHICH I ALREADY ATTACHED WITH THE SYSTEM CONFIGURED AS THEY ALWAYS FORCE US TO CONFIGURE IT--BECAUSE GRW IS INCOMPATIBLE WITH EVERYTHING...
This is the issue:
GRW in Fullscreen mode (not windowed; not borderless)
Alt + tab, the game minimizes as it should
Alt + tab, the game comes up set to Borderless
I have to go into the games options, and change it back to fullscreen, to regain the performance (the game definitely runs better in fullscreen)
When starting the game from uPlay, if shutdown with it in fullscreen, comes up in borderless, and have to change it back to fullscreen.
Member
I put in the ticket stating SLI DISABLED.... and told them that. Now they want me to disable SLI and see if the problem persists.... They don't read english
