If you are experiencing issues with your game, these basic troubleshooting steps are a good place to start!

  • We recommend starting with checking the system requirements of the game.
  • If you meet or exceed the requirements, we recommend verifying the files for the game. This checks for corrupt or missing files.
    • Uplay instructions here
    • Steam instructions here
  • If that does not help with the issue you are experiencing, and you are experiencing crashes or performance issues, please try the steps in our PC basic troubleshooting guide.
  • If you need further assistance after completing these steps, please feel free to create a post. You may also reach out to Ubisoft Support here. If creating a support ticket, please include your MSINFO/DXDIAG system information so our agents can offer personalized assistance.