1. #11
    Ubi-Viral's Avatar Ubisoft Support Staff
    Join Date
    Oct 2015
    Posts
    3,186
    Originally Posted by Hyde1408 Go to original post
    I bought South Park Fracture But Whole .
    I have a Ubisoft account , I used the coins from doing task to buy a iron inventor costume for my character . It says on the Ubisoft app and site I'm connected and I have to be because it shows my game status . It says the costume is in my toy boy so I go to get it it's not there . I open my menu to pick a costume and it shows that costume locked and says I need to link to my Ubisoft account . On my main menu it it says log in when I do it says a account is already on there , so how can I be linked but then be told I need to link up before I can get the reward I used my coins for ? ....
    Hey, Hyde1408!

    Can you message our team on Facebook or Twitter so we can discuss this further with you.

    Thank you!
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  2. #12

    unable to unlink Nintendo switch account

    Can you unlink my nintendo switch account. I let my son use my account on his switch for Growtopia, then when I bought Just Dance 2021. I bought the JD unlimited, then it proceeded to tell me to link my Ubisoft account. I entered my credentials and it gave me an error stating that i need to reassociate my account with the previous one. I tried unlinked my son's in my account managment, which i did but it still appears even when it states its been unlinked. I sent in a case but no one has fixed it. So I kept doing homework and came across this forum. If you could help that would be great!!! Please and Thank you!
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  3. #13
    I am also on the same boat. I am trying to link for fenyx rising. I linked my uplay account on gfs switch. Now I have my own. Need help unlinking. Thanks
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  4. #14
    Having Same issue here wife was using my account under her name on switch now i can not use my account on my switch as linked to hers even when de-linking it. can't even play Immortals without logging into ubi connect which i can't as it wont let me login.
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  5. #15
    Ubi-Borealis's Avatar Ubisoft Support Staff
    Join Date
    Jun 2020
    Posts
    2,470
    Hey there guys!

    If you need help unlinking your Nintendo Switch account, I would recommend opening a support ticket so our team can take a closer look at this. You can reach our support teams here:
    - Open a Support case
    - Start a Live chat (Please check your regional opening times!)
    - Twitter and Facebook

    Thanks!
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