1. #1

    Unlink my nintendo switch account

    I need to unlink my Nintendo Switch account from this Ubisoft account. When I press the link button, nothing happens. How should I proceed?

    The link I am using is the following: https://account.ubisoft.com/en-GB/account-information
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  2. #2
    Ubi-Redbeard's Avatar Ubisoft Support Staff
    Join Date
    Mar 2017
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    7,279
    Hey there,

    Does the page continually load?

    Can you please clear your browser cache by following this guide.

    Once you have completed these steps, can you also enable 3rd party cookies.

    A guide to this can usually be found online.

    If you're still experiencing issues, please try a different browser.
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  3. #3
    Thanks for the feedback. I've tried it in other browsers and unfortunately it did not work, either. The screen does not display any errors, only the processing GIF appears for about 1 second and then disappears, leaving the confirmation question for the link. Follow the link with the error displayed in DevTools:

    https://ibb.co/wCsDcr5
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  4. #4
    UbiMorning's Avatar Community Representative
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    Sep 2017
    Posts
    15,450
    Hey AlbertoBGM2! I went ahead and unlinked the Switch account from your "AlbertoBGM2" account for you. You may want to try clearing your browser cache before linking it again.
     1 people found this helpful
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  5. #5
    Thank you!!!
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  6. #6
    Same here, it's broken. All accounts can't be unlinked.
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  7. #7
    UbiMorning's Avatar Community Representative
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    Sep 2017
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    15,450
    There is a known issue regarding unlinking accounts at the moment. If you need assistance unlinking your Switch accounts, you can send me a PM!
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  8. #8

    account linked to wrong account

    Hi , it seems my console or main account has been linked to a wrong account that is not mine. someone that was using it forgot that was using my nintendo account how can I unlink? Seems I can't do anything in the console, nor the nintendo account neither link my ubisoft to the console..

    please advise
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  9. #9
    Ubi-Matcha's Avatar Ubisoft Support Staff
    Join Date
    May 2018
    Posts
    2,217
    Hey ph4nt0ma5ter, I'd recommend messaging our team on Facebook or Twitter so we can discuss account details will you.
    Thanks!
     1 people found this helpful
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  10. #10

    I Need Help

    I bought South Park Fracture But Whole .
    I have a Ubisoft account , I used the coins from doing task to buy a iron inventor costume for my character . It says on the Ubisoft app and site I'm connected and I have to be because it shows my game status . It says the costume is in my toy boy so I go to get it it's not there . I open my menu to pick a costume and it shows that costume locked and says I need to link to my Ubisoft account . On my main menu it it says log in when I do it says a account is already on there , so how can I be linked but then be told I need to link up before I can get the reward I used my coins for ? ....
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