[PC]Been 2 months still have not received my elite outfits | Forums

[Koworaiii]

2 months ago when Marching Fire released for For Honor I was promised that when I preordered the content I would get 4 elite outfits. I did not receive any of my Elite outfits and I am getting impatient. I opened a ticket 2 months ago with proof of purchase before the initial release date (infact I purchased marching fire the day you could pre order it) I was told that I was going to get my elite outfits in the response from the ubisoft representative whose name is Ben and still have yet to receive them. Can someone please help me!

[UBI-Froggard]

Hey,

Sorry to hear you haven't got them yet. Please can you provide your ticket number so we can chase it up for you?

Thanks,

[Ap0q]

I never got mine either!

ticket number: 07190432

[Ubi-Redbeard]

@Ap0q, I can see you received a reply to your support case.

The issue is currently under investigation by the team and we hope to have this resolved soon.

[Ap0q]

Yes I received a reply - ONE MONTH AGO!

There are others who had their problems solved right away.

How is it possible that some get their stuff sorted out and some wait ONE MONTH for a reply (ticket was opened October) and even after ANOTHER MONTH nothing happened?

How should I know that you are actually working on it if this is an issue which takes not one month in other cases and how do I not know that you/the support person did not just forget about it since the ticket is conveniently "closed"?


In general a poor performance for such a minor issue which should not take 2 months to solve.

Edit: and what does "chase it up for you" even mean for the OP? This creates the impression you could actually do something about it when you get the ticket number?!? If I get a "is currently under investigation [...] we hope to have this resolved soon" - what is the ticket request by you even for;? This is a statement which does not require a ticket number or looking into it. If you have no solution for this matter, then a ticket number just would change nothing about that; why even ask for it?

[Ubi-Matcha]

Apologies for the confusion Ap0q, the issue is known to the team however it has not been resolved at this time.

I've escalated both cases to our game team, we will let you know as soon as we have an update.
Apologies for the inconvenience, and thank you for your continued patience while we look into this. If you have any further questions we'd be happy to assist you!

[Squabe]

Hello, any new information on the matter ? Should we open a new support ticket ?

[UbiMorning]

Hey Squabe! I was able to find your ticket. It already has been sent to the FH team for review. I sincerely apologize for the delay in response. You should be getting a response within the next few days.

[Squabe]

Very well, thanks for the answer !

[UbiMorning]

No problem!