1. #1

    Unlimited buffering connectivity error

    I bought JD2019 for the switch two days ago and yesterday was finally able to get unlimited... problem is, it stops to buffer and at the first or second attempt it gives me an error. My internet is actually really good and JD is the only thing that gives me a connectivity error in my house! I bought JD to use unlimited and its impossible... what can I do?
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  2. #2
    Ubi-Lucipus's Avatar Community Manager
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    Hey Inesmyuu,

    There was an issue with this but it should have been resolved now Please let us know if you continue to experience any issues!
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  3. #3
    Hey, it is not resolved because its about buffering time. I was able to get unlimited doing the uplay log in into a different game, but any song from unlimited stops and gives an error. And like I said, my internet connection shouldn't be a problem it literally stops to buffer and then gives the error. I have tried with multiple unlimited songs

    Originally Posted by Ubi-Lucipus Go to original post
    Hey Inesmyuu,

    There was an issue with this but it should have been resolved now Please let us know if you continue to experience any issues!

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  4. #4
    UbiSc0ttie's Avatar Community Representative
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    Originally Posted by Inesmyuu Go to original post
    Hey, it is not resolved because its about buffering time. I was able to get unlimited doing the uplay log in into a different game, but any song from unlimited stops and gives an error. And like I said, my internet connection shouldn't be a problem it literally stops to buffer and then gives the error. I have tried with multiple unlimited songs
    Hey @Inesmyuu ,

    Please head over to Ubisoft Support and submit a report. They will do what they can to help you figure out the situation and a potential solution for you.

    - Scottie
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  5. #5
    Hey, I made a support ticket 07438846
    BUT I did some experiments and I thnk I found a pattern: so far, songs from unlimited from jsut dance 2018, 2017 and 2016 seem to work fine. but ANY song I try from jsut dance up to jsut dance 2014 IT GIVES THE ERROR.
    Why is that? this seems a very specific problem
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  6. #6

    unlimited constantly disconnecting mid-song

    Was relieved that the switch u-club linking problem was resolved but now this other problem is getting kind of annoying too. Majority of the unlimited songs stop streaming after 10-15 seconds and we get disconnected from the ubisoft server. We instantly know when song is going to kick us out once we see the choppy graphics. We even reset our router just to be sure but the issue still persists.
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  7. #7
    Ubi-Lucipus's Avatar Community Manager
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    Sorry to hear you're both having issues.

    I think it would be best to contact the Support Team regarding this as they can best help you troubleshoot the issue and see if they can help resolve it.
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