1. #1
    UBI-Zuzu's Avatar Community Manager
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    Issue with JDU on Nintendo Switch

    UPDATE: The issue should be solved now.
    Just Dancers!
    We are aware of an issue that is impacting some Switch Just Dance players. The dev team is currently working on a fix to resolve the issue equally across all those who might be affected by the bug. We are very sorry for this inconvenience, and thank you guys for your patience. Stay tuned!
     2 people found this helpful
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  2. #2

    Thanks!

    All good now!

    Huzzah!

    My girls are excited to dance.
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  3. #3
    Ubi-Lucipus's Avatar Community Manager
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    Jun 2018
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    So glad to hear that it's working for you JarpIcee

    Happy Dancing!
    💃
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  4. #4

    Still not working for me

    I bought the subscription twice now to see if it works but nothing. Here's a video https://youtu.be/R8oUJRWOoDs
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  5. #5
    Ubi-RealDude's Avatar Community Manager
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    Hey Icarvs7, make sure that your Switch has a stable internet connection and is connecting to the correct Uplay account. If you're still experiencing the issue, head over to Ubisoft Support and they'll do their best to help you find a solution for the problem.
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  6. #6
    Im facing the same problem and I thought it will be fixed by subscriping but nothing changed and couldnt acitvate the subscription
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  7. #7
    UbiSc0ttie's Avatar Community Representative
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    Originally Posted by zayoona2011 Go to original post
    Im facing the same problem and I thought it will be fixed by subscriping but nothing changed and couldnt acitvate the subscription
    Hey @zayoona2011 ,

    Like my colleague suggested earlier, make sure your Switch has a stable connection and is connected to the right Uplay account. If you're still experiencing issues, send a report over to Ubisoft Support and they'll help you find a solution.

    - Scottie
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  8. #8

    just dance 2019 ulimited

    just bought the game today (1-13-2019) and i wanted to try the unlimited free trial didnt work so i also tried subscribing before i saw these threads and nothing is this game busted or what? i need a quick fix i would like to play with the unlimited songs too!!
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  9. #9
    Ubi-RealDude's Avatar Community Manager
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    Oct 2018
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    Hey Arleneex3, if you are unable to access Just Dance Unlimited, make sure that you have a stable internet connection and are properly connecting to Nintendo and Uplay. If the problem persists, please submit a ticket with Ubisoft Support and they'll do their best to help you find a solution.
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  10. #10

    This issue is still persisting?

    Originally Posted by UBI-Zuzu Go to original post
    UPDATE: The issue should be solved now.
    Just Dancers!
    We are aware of an issue that is impacting some Switch Just Dance players. The dev team is currently working on a fix to resolve the issue equally across all those who might be affected by the bug. We are very sorry for this inconvenience, and thank you guys for your patience. Stay tuned!


    I can't really believe that this is happening without any sort of support solving the issues. This issue just popped up for me the last few weeks and it's kind of a buzz kill from your services and development abilities. I submitted an email support request an no one replied despite this being a long standing known issue. I'm just really frustrated with how this is being dealt with
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