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  1. #1

    Input Freezing randomly during Online Matches

    This problem has been happening for about a week or two now, basically what happens is my inputs in game freeze to the last thing I inputted. So if I was moving my camera left and moving left and the freeze occurs then I would be stuck doing that and having no control over my mouse or keyboard for variations of 1-2 seconds or 8-10 seconds.

    This has been making the game very hard and less fun the more this happens especially when trying to clutch or peek angles. If anyone has a fix to this I would appreciate it very much.

    PC SPECS

    Motherboard: MSI B85 Motherboard

    CPU: Intel Core i5-4690 3.5 Ghz CPU

    RAM: Kingston Fury 4x4GB 1600Mghz

    Graphics Card: EVGA Geforce GTX 1060 6GB
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  2. #2
    Ubi-Matcha's Avatar Ubisoft Support Staff
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    May 2018
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    2,217
    Hey Cpt-Chuncho,
    Do you have any overlays active, such as discord?
    Reports of similar issues have disabled overlays as a workaround.
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  3. #3
    Have you updated Windows 10 yet? Theres an Update called November 27, 2018—KB4467682 (OS Build 17134.441), wich also includes a fix
    "Addresses an issue that causes the precision touchpad or keyboard to stop responding because of some combination of docking and undocking or shutdown or restart operations. "

    I was running into that issue many times with my Steelseries APEX M800 Keyboard, it was holding buttons pressed even if i released it, or entirely did shutdown itself not responding at all anymore.

    Do you get any windows sounds of that typical noise from unpluggin/pluggin in USB devices when it happens?
    I dont exactly know what is happening, but that bug also appeared like some weeks ago and it didnt leave, right after a fresh install of 10 and before i had the issue aswell, but it was gone on another day so...
    Not sure what to say but most of the basic features in W10 break alot of times.
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  4. #4
    I have no overlays active
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  5. #5
    I also updated my computer and my game is still freezing, and when the freeze occurs no sound of unplugging or plugging in USB happens
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  6. #6
    Ubi-Matcha's Avatar Ubisoft Support Staff
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    May 2018
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    2,217
    Thanks for that info! As E-A-X mentioned, have you updated Windows?
    Please also check your drivers are up to date for any input devices.
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  7. #7
    I have updated windows and all my drivers are up to date for my input devices, just played a game and was still having the problem
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  8. #8
    UbiMorning's Avatar Community Representative
    Join Date
    Sep 2017
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    15,450
    Hey Cpt-Chuncho! Do you have a clip detailing this issue by chance?
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  9. #9
    disable raw\direct input in game settings.
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