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  1. #1

    Assassin’s Creed Identity on iPhone XR

    Hi, I paid for this game and I can’t get past the profile setup page. I do have a screenshot.
    I press next and it does nothing but go blank
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  2. #2
    UbiGabrinth's Avatar Ubisoft Support Staff
    Join Date
    Mar 2017
    Posts
    6,366
    I recommend turning your phone off and on again and then reinstalling the app. If that doesn't help we have a dedicated mobile team who can assist with this issue on our support portal.
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  3. #3

    This is happening to many people

    Ti haven't been able to play in weeks, for the same reason. And almostsvall the recent ratings in the Apple app store complain about this same issue.
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