🛈 Announcement
Greetings! Ubisoft Connect forums are now archived and accessible in read-only mode, please go to the new platform to discuss the game
  1. #21

    Oops, your payment could not be processed

    Welp the same thing is happening to me as well and i cannot seem to find a fix anywhere i tried to buy r6 siege while 75% off and i tried to buy it with 2 different cards and it does not work i will send the support ticket number now please take it :07899456
    Fix this problem if this isn't fixed i will probably never buy anything from ubisoft ever or even play your games.
     9 people found this helpful
    Share this post

  2. #22
    I also have the same problem for the last few hours. I'm trying to buy some of the assassin creed games, I payed for Rogue and Might & Magic VI with my paypal without any problems a few hours ago. Now I'm trying to buy some Creed games but I'm getting this stupid error. Doesn't matter if use a promotion code on them or not, still getting the same error message without even redirecting me to paypal.
     3 people found this helpful
    Share this post

  3. #23
    UbiMorning's Avatar Community Representative
    Join Date
    Sep 2017
    Posts
    15,450
    @IPoplola I was able to find your ticket. I apologize for the delay in response. I do not see any purchase attempts under this account, which means you should not have been charged. I would recommend these browser steps and to try again. If it did charge your account, please provide a screenshot of a bank statement for the transaction on your ticket.

    @Capomaniak83 I do not see a support ticket for you regarding this issue. If you are still having problems, please submit a ticket to your local shop team so they may investigate this for you. I'd also recommend the browser steps as well for you.
    Share this post

  4. #24
    Originally Posted by UbiMatcha Go to original post
    Hey guys, for payment issues please open a support ticket so our store team can look into this for you asap.
    In these cases, your bank is usually holding the payment, and you would receive the funds once the transaction times out.

    It's February 8, 2019, and i'm experiencing the same issue. I've attempted to pay via three credit cards, one debit card, and PayPal (using a default credit card and using a default checking account.) Yes I've opened a ticket. Help! Also I never got my 20% discount for 100 U Points. I'm beyond frustrated. Thanks.
     2 people found this helpful
    Share this post

  5. #25
    Originally Posted by UbiMatcha Go to original post
    Hey guys, for payment issues please open a support ticket so our store team can look into this for you asap.
    In these cases, your bank is usually holding the payment, and you would receive the funds once the transaction times out.

    It's February 8, 2019, and i'm experiencing the same issue. I've attempted to pay via three credit cards, one debit card, and PayPal (using a default credit card and using a default checking account.) Yes I've opened a ticket. Help! Also I never got my 20% discount for 100 U Points. I'm beyond frustrated. Thanks.
     1 people found this helpful
    Share this post

  6. #26
    Same problem here. I attempted to buy division 2 with paypal as well as credit card. This pops up "Oops, your payment could not be processed. Don't worry, no amount has been withdrawn from your account. Please try again or choose a new payment method. If the problem occurs more than once, please contact your bank or contact us"
     3 people found this helpful
    Share this post

  7. #27
    Same here unfortunately.
     1 people found this helpful
    Share this post

  8. #28
    UbiMorning's Avatar Community Representative
    Join Date
    Sep 2017
    Posts
    15,450
    Hi guys! As I mentioned above, if you are still getting this error message please submit a screenshot of it and what you were trying to purchase through a support ticket. Once you've submitted a ticket, please reply back so we can follow up on it.
    Share this post

  9. #29
    I solved this by buying the game through steam and re-downloading the entire game again last night... We tried to purchase 5 times through Uplay and the Ubisoft website last night and the purchases would not go through, no error message at all, the buttons labeled complete purchase simply remained greyed out no matter what we tried, including 5 different payment options...
    Share this post

  10. #30
    UbiGabrinth's Avatar Ubisoft Support Staff
    Join Date
    Mar 2017
    Posts
    6,366
    If the purchases you were making were attempted on the account used here on the forums, there was definitely an issue, as I don't see any purchase attempts successful or otherwise. I'm glad you were able to complete your purchase regardless of where it was made. I hope you enjoy your new game.
    Share this post