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  1. #11
    How could MY BANK be responsible if YOUR WEBSITE won't even let me attempt to use Paypal? If I choose Paypal at checkout, I literally get the same payment error BEFORE your website redirects me to login to Paypal. Also, if this many people are having the issue, then your online store / checkout process is horrifically designed AND you guys don't even care because you have super short hours on weekdays only for getting support with purchases.
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  2. #12
    Paypal finally worked for me, I just got it to go through. Maybe it was a late night thing where some component was down for maintenance? I know it wasn't bank related since I tried Paypal and Multiple cards from different banks last night and nothing worked.
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  3. #13
    I can see on my bank statement that list all the failed attempts i've made to conclude the transaction. I REALLY hope i won't be billed for somethin i didn't paid.
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  4. #14
    I'm having this issue too. I select PayPal and it just pops up saying "Oops, your payment could not be processed". Doesn't even ask to login.
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  5. #15
    Ubi-Matcha's Avatar Ubisoft Support Staff
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    May 2018
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    2,217
    Hey all, as advised please contact our support team here so we can look into this for you.
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  6. #16
    I can't speak for everyone, but I submitted my support case ticket 4 days ago. I also tried to get live chat support all day yesterday, but it was completely down the whole day. So please stop sending us to fake, non-existent support.

    What kind of company doesn't reply to help emails for over 4 days?!

    What kind of company pretends to have live chat hours from 1pm - 8 pm on weekdays, but doesn't actually hold them?!

    I was able to get in live chat with British support, but they just refused to help because I'm in the North American region.

    Can we get ANY help for North American orders?????? Please?????
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  7. #17
    UbiMorning's Avatar Community Representative
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    Sep 2017
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    15,450
    Hello again Pauldog1984. I've passed your ticket on to the store team for investigation. I sincerely apologize for the delay in response. The store team has received a high volume of contacts recently. They should send you an email within the next few business days. We appreciate you reaching out regarding this issue.
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  8. #18
    Thank you, hopefully they respond quickly
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  9. #19
    I finally got an email response back to my case. This was the part that solved my problem:

    "Thank you for providing us with some images of the issues you are experiencing. We do see that you are trying to purchase a total of 10 items for this checkout.

    Please note, our online store has a strict item limit of 7 items per transaction. Anything over this seven item limit will cause the order to fail."

    I would just like to say that it is unbelievably ridiculous that there would be a SECRET 7 ITEM LIMIT for checking out! To make it even worse, there is NO MENTION OF THIS in any of the error messages. AND the stupid free game they give you (which I already own) counts as 1 of these 7 items. Myself and several others could have been saved a lot of trouble if this was just made public knowledge! Plus, Ubisoft would have made more money by making this more clear. Please get your Ubisoft store crap together and have some timely customer service.
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  10. #20
    UbiMorning's Avatar Community Representative
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    Sep 2017
    Posts
    15,450
    We apologize for any inconvenience. In the future, we will ask players to make sure they have less than 7 items in their cart as a workaround. We will pass your feedback on to the shop team as well. We sincerely appreciate your help reporting this issue up.
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