I have been trying to take advantage of the black Friday sales, but the ubisoft store won't let me complete my purchase. I have tried countless times with 3 different credit cards. Every there is that stupid "Oops, your payment could not be processed" message. I know the message is 100% BS because it gives the same message when I type in a completely false credit card info. Plus I've used the same credit cards for other online purchases from other retailers.
I submitted a ticket, but you can't actually get a response until weekday business hours....
If someone from tech-support can PLEASE process my order with the credit card on my account, that would be great. Thank you!
Hello Pauldog1984! Welcome to the forums. I checked your account and did not see any purchase attempts under the account. I do see that you have a ticket open about this issue. Are you able to update your ticket with a screenshot of the error message you are getting?
I noticed on your ticket that you said you also were using the 20% discount code from Ubisoft Club. Can you provide what you were trying to purchase? Please note that the discount code cannot be used on newly released titles for the first 90 days (i.e. ACOD, Starlink). You can read about the Black Friday sales here.
Hey guys, for payment issues please open a support ticket so our store team can look into this for you asap.
In these cases, your bank is usually holding the payment, and you would receive the funds once the transaction times out.