🛈 Announcement
Greetings! Ubisoft Connect forums are now archived and accessible in read-only mode, please go to the new platform to discuss the game
  1. #1

    Ubisoft store purchase saying "Oops, your payment could not be processed."

    I have been trying to take advantage of the black Friday sales, but the ubisoft store won't let me complete my purchase. I have tried countless times with 3 different credit cards. Every there is that stupid "Oops, your payment could not be processed" message. I know the message is 100% BS because it gives the same message when I type in a completely false credit card info. Plus I've used the same credit cards for other online purchases from other retailers.

    I submitted a ticket, but you can't actually get a response until weekday business hours....

    If someone from tech-support can PLEASE process my order with the credit card on my account, that would be great. Thank you!
     7 people found this helpful
    Share this post

  2. #2
    UbiMorning's Avatar Community Representative
    Join Date
    Sep 2017
    Posts
    15,450
    Hello Pauldog1984! Welcome to the forums. I checked your account and did not see any purchase attempts under the account. I do see that you have a ticket open about this issue. Are you able to update your ticket with a screenshot of the error message you are getting?
    I noticed on your ticket that you said you also were using the 20% discount code from Ubisoft Club. Can you provide what you were trying to purchase? Please note that the discount code cannot be used on newly released titles for the first 90 days (i.e. ACOD, Starlink). You can read about the Black Friday sales here.
    Share this post

  3. #3
    I updated my ticket to include more pictures of the items I attempted to purchase and the error message I received.
    Share this post

  4. #4
    Is the case solved? They took me $700, but they said payment failed.
    I was thinking my card did not work, but they took off money and then took me to switch card and took off money again.
     6 people found this helpful
    Share this post

  5. #5
    No It's not solved yet.... I have a hold for pending purchase on two of my cards for the full purchase price. I still get the same error while they hold the money. It's 100% ridiculous.
     7 people found this helpful
    Share this post

  6. #6
    Update.... now the stuff in my shopping cart is starting to sell out. Thanks for not having any customer service during the busiest shopping day of the year Ubisoft................. such garbage.
     14 people found this helpful
    Share this post

  7. #7
    UbiGabrinth's Avatar Ubisoft Support Staff
    Join Date
    Mar 2017
    Posts
    6,366
    I do not see any transactions on your account, failed or otherwise. That either means the transaction isn't getting to us from wherever you are purchasing the item or that you are using a different account than the one used here on the forums.
     1 people found this helpful
    Share this post

  8. #8
    Or it means your worthless website is refusing to even attempt to process any type of payment. Even when I click on the PayPal option it still says there's a payment error BEFORE IT EVEN GOES TO THE PAYPAL POP UP TO LET ME LOG INTO PAYPAL AT ALL! /rant
     20 people found this helpful
    Share this post

  9. #9
    I'm having the same problem. Neither my Paypal account or my Visa card will work. It doesn't even give me the prompt to log into Paypal.
     13 people found this helpful
    Share this post

  10. #10
    Ubi-Matcha's Avatar Ubisoft Support Staff
    Join Date
    May 2018
    Posts
    2,217
    Hey guys, for payment issues please open a support ticket so our store team can look into this for you asap.
    In these cases, your bank is usually holding the payment, and you would receive the funds once the transaction times out.
    Share this post

Page 1 of 11 123 ... Last ►►