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  1. #1

    Ubisoft Cannot Connect to Server at This Time, Switch and PS4

    Keep getting the error for Just Dance 2019 on the Switch and South Park on PS4. Tech support said to change a bunch of router settings but nothing worked.
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  2. #2
    UbiMorning's Avatar Community Representative
    Join Date
    Sep 2017
    Posts
    15,450
    Hi ThePashaB! I am sorry to hear that you are having connection issues with both Just Dance 2019 and South Park. I was able to find your support ticket for both the JD2019 issue and the South Park on PS4 issue. For your South Park issue, if you could upload a screenshot of your port forwarding to the ticket, that would help us look into the issue.
    The Just Dance 2019 on Switch is a known issue the team is investigating currently. The agent needs the following information so they can pass it on to the Just Dance team:
    - A screenshot of the error message
    - A screenshot of your port forwarding
    - Your Switch username
    One they have that information on the ticket, they will be able to look into the issue further for you. We appreciate you reporting this to us and would like to continue looking into it for you.
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