1. #1
    Silvius_Fox's Avatar Member
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    Joycon mount not recognized.

    Just got the game today, digital works fine. Have gone through all troubleshooting from Ubisoft help, Ubisoft forums, Nintendo, and Reddit twice over. Noticed that only right joycon slot has a circuit board the left side has an empty slot, is that normal?

    Can’t send email directly to Ubisoft help, just keeps telling me that live help is closed, I’m not selecting live help, but it doesn’t care.
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  2. #2
    Ubi-Swaggins's Avatar Community Manager
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    Hey Silvius_Fox,

    Sorry to hear about your issues with the support site, can you try the steps in this FAQ and see if it helps?

    In regard to your Joycon issue, could you provide images of the circuit being missing?

    Cheers,
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  3. #3
    Ubi-Swaggins's Avatar Community Manager
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    Hey again,

    Can you also create a support ticket on our website and attach the requested images to that as well?

    Thanks,
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  4. #4
    Silvius_Fox's Avatar Member
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    Unfortunately I’ve already gone through all of the different troubleshooting techniques and steps without results.
    When I examined the ship mount I had used a dental mirror and a small flashlight, unfortunately the pictures wouldn’t turn out so I removed the 4 center screws from the bottom of the mount for a better look , and it certainly does only have a board on one side.
    I tried sending/making a support ticket last night but couldn’t get the email to send for some reason, I was already planning on trying again today but was just answering your post first.
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  5. #5
    Silvius_Fox's Avatar Member
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    Some good news, I was able to get it exchanged for a different one today. This one was recognized immediately and performed an update before asking me to mount a pilot. Oddly when I examined the replacement it to only has an internal connector for the right joycon, so apparently it’s designed that way since this mount works just fine.
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  6. #6
    UbiGabrinth's Avatar Ubisoft Support Staff
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    I'm glad you were able to get your item replaced. Thanks for letting us know.
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  7. #7

    Mando no reconoce los Joycons

    El mando especial de Starlink no reconoce que los joycons están acomplados y no me deja continuar en el juego, si se puede en el modo digital pero ya compre 3 naves y ninguna la puedo utilizar, que puedo hacer???
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  8. #8
    UbiDork's Avatar Community Manager
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    Originally Posted by Riqiman Go to original post
    El mando especial de Starlink no reconoce que los joycons están acomplados y no me deja continuar en el juego, si se puede en el modo digital pero ya compre 3 naves y ninguna la puedo utilizar, que puedo hacer???
    Hi there, Riqiman! to ensure that you are able to receive support in Spanish, please post over on the Spanish Ubisoft Forums!
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