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  1. #1

    Can't buy a Year 1 hero bundle on Black Friday

    I'm buying a Year 1 Heroes Bundle in For Honor (i do purchase in-game menu, not in Uplay),after a loading a get an error "There was an error processing the payment. No money was debited from your account.Please try again".
    This instruction:https://support.ubi.com/en-GB/Faqs/0...Purchase-Steel,
    didn't help either.
    What could be the problem and how to fix it?
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  2. #2
    UbiGabrinth's Avatar Ubisoft Support Staff
    Join Date
    Mar 2017
    Posts
    6,366
    I do see that the purchase wasn't successful. I recommend checking the information for the card on file to make sure it is correct. Also make sure Uplay and Steam are running as administrator.
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