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  1. #1

    Cant play with my friend

    I have got green NAT, my friend has red one. We cant play together because none of us cant join group for unknown reason. What should we do?
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  2. #2
    Ubi-Gumdrops's Avatar Ubisoft Support Staff
    Join Date
    May 2018
    Posts
    2,374
    Hi there MadCat1027!

    Your friend should follow the steps in our connectivity FAQ to change their NAT if possible.

    Let me know if this helps
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  3. #3

    It didnt help us

    It didnt help us. Anyway, I am player with GREEN NATO, anyone can join my group: yellow NAT, red NAT. But it doesnt work...
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  4. #4
    Ubi-Spud's Avatar Ubisoft Support Staff
    Join Date
    Oct 2018
    Posts
    3,226
    Hey MadCat1027, I am sorry that this didn't resolve the issue.

    I understand you are the host, but it's best for all players to have green NAT when playing online, to ensure the best connection to our servers.

    As your friend is still having this issue, please ask them to create a support ticket, with a screenshot of their port forwarding settings included.

    When they do this, we can look into the issue further
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