1. #1

    Ubisoft Disconnecting

    I've recently been playing Just Dance and when playing unlimited songs it will freeze and say Ubisoft server is unavailable and quits right back to as if I just turned on the ps4. Doesn't do this with any other game and we have check all connections which are more than fine.
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  2. #2
    Ubi-Gumdrops's Avatar Ubisoft Support Staff
    Join Date
    May 2018
    Posts
    2,374
    Hi LesleyAnn69!

    I've moved your post to the Just Dance 2019 section of our forums, let me know if you're playing another version.

    In the first instance, can you check through our PS4 troubleshooting steps and let me know if your issue persists?
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  3. #3

    having the same problem with Xbox1

    I keep having the same problem with our Xbox1 when trying to play unlimited songs. It's been pretty bad. It 'ruined' our new years eve party, and now our 7 year old's birthday party yesterday. I can't seem to find anything online about how to fix this.

    It happens in the world dance floor and with the Unlimited songs. I'm considering trying to figure out how to get a refund from the subscriptions we've made over the last few months since it doesn't work.

    We have an Xbox1, use the Kinect, We are hardwired and have a very fast internet connection. VERY annoying.
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  4. #4

    Ubisoft disconnected

    We have not been able to connect to the ubisoft server to play JD 2019 unlimited. We have checked our connection, restarted the Xbox One but we still cannot connect online even thought the Xbox 1 is connected to the wifi.
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  5. #5
    UbiBlack_Widow9's Avatar Community Representative
    Join Date
    Apr 2007
    Location
    U.S.
    Posts
    16,574
    Hi Jumpier,

    Please make sure to download the Patch released today. For full notes, take a look here: https://forums.ubi.com/showthread.php/2029729

    If you're still experiencing issues, make sure to reach out to our Support Team.

    Thanks
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