Hi A-Shovel!
I am sorry to hear about the issue you are having. The issue that you are experiencing is very likely to be connectivity related.
Could you please to refer to the FAQ and complete the troubleshooting there.
In particular, I would suggest to ensure that your NAT settings are set-up correctly and if the issue persists, please refer to the connectivity FAQs at the bottom of the article, depending on the platform you are using.