Just Dance 2019 Unlimited on Nintendo Switch | Forums

[mottledduck]

Same here; I’m literally desperate to send Ubisoft my money but they are making it impossible to do so!!

Hello all,

Over in the tech support forum, it appears that many people who have just dance 2019 but have not had any previous versions installed are having problems logging in to uplay.

Has anyone successfully logged in to uplay on a nintendo switch?

[mot.]

I searched everywhere for an answer but theres just blanket searches. literally bought this game a couple days ago and ive had this problem. tried logging into my account on 2017 and it didn't even work. let's get it together ubi. this is literally R6: Siege all over again.

[geNoAuris]

I had the same problems trying to create and account, and then trying to log in.

Fix this ASAP Ubisoft.

[Tierad]

Mine still have the same problem

[JYellow89]

So, like verybody here, I'm having the same problem. Couldn't log in via Switch, then I created and validated my account on the PC. When I try to log on I get an error message: "An error has occurred"

[renalele]

Just bought the game two days ago... I created a Ubisoft account online, verified it, but through the Nintendo Switch I either get "this account does not exist" or "Ubisoft's server is unavailable".

[Thinner_Jing]

Got the same error. Luckily I stopped at buying the Unlimited service in JD19 in NS, every time got a connection error... Can you log in now?

[kmtran33]

Hello All,

I am having the same issue on our Switch and have put in CASE NUMBER: 07417782. They were not able to help me there. I have verified I can access internet without issue on the Switch but I keep getting the below error when I try to create a new account or try to login with the account I created on my laptop:

Connection Error

The Ubisoft server is unavailable at this time. Please try again later.

Anyone have any suggestions or tips to resolve? I've tried restarting the game and it's been happening for a couple of days now.

Thanks!

Khang
kmtran33

[Goth-el]

Hi all,

Having the same issue as everyone here. I see at least 2 posts from the community representatives about contacting the support team. I cannot even click on the link it doesn't lead anywhere. Did anyone get a chance to contact the support team and if so, was it helpful?

By the way, I already have a setup with static ip, DMZ and all.

[m0ngk33]

I bought JD 2019 a couple days ago and started playing just yesterday. Just like everyone else, I'm also unable to create a Ubisoft Account in-game (says the servers are down) and even trying to log in my account (created on a PC from the Ubisoft website) says the account does not exist.

Mind you, I already purchased the 1-year JD Unlimited subscription from the Nintendo e-Shop so the clock is ticking but I'm unable to even use it

So yeah... pretty disgusted with all this. And we're all expected to just wait til Ubisoft fixes this

If anyone from Ubisoft is reading this, my case number is 7422474. Help me (and everyone here) please. Thanks