Just dance 2019 unlimited for Nintendo switch | Forums

[Beizh]

07410237, I have a same problem

[Aloevera0017]

07422590

[r3ckl3ss_sk8r]

I recently chatted with someone from Ubisoft. They are aware of the situation and are trying to resolve the issue. They told me to continue checking this forum for updates to this issue.

I’m having the same issue and I even purchase the 30 day and it still won’t let me play the songs

[r3ckl3ss_sk8r]

I recently bought the game and I’m consistently getting error messages on log in and on creating a new account, I purchased a pass and still not working. Ubisoft I want my money back. And fix the issue

[r3ckl3ss_sk8r]

Hi guys! We are currently investigating an issue with Just Dance 2019 on Switch. I sincerely apologize for any inconvenience this may have caused you. If you have not done so already, please try these troubleshooting steps.
If these steps do not help, please submit a ticket with this information:
- A picture of the error message
- A screenshot of your port forwarding
- Your Switch Username / ID
If you could reply back with your ticket numbers, that would be great! We appreciate your help!

07421740 , I purchased the unlimited pass and still unable to play songs on the unlimited

[Ju_Les347]

07421178.
I won't do trouble shooting since it's obviously a problemon ubisoft's side. I just wasted 3 days trying to log-in repeatedly, I won't waste another trouble shooting for nothing.
Please fix this.Thank you.

[Rashad318]

MY TICKET # IS 07426261

[frstewart87]

Ubisoft Support Ticket: 07421747

I agree with other users. I am not wasting my time to submit photos and perform basic troubleshooting requests. This is YOUR problem Ubisoft! Fix it or give us our money back. You need to communicate better with your clients. Don’t assume it’s our problem when this is an ongoing known issue. Release a statement like any other development team would do on a bug of this nature. This is completely unacceptable! Quick to take our money...I bet you are loving all of those Black Friday purchases through retailers and the Nintendo e shop discounting your game that doesn’t work! Nintendo is aware of the problem and they aren’t shy about pushing blame back on Ubisoft because they know that we know that you guys don’t have your s*** together! Print this out and put it on your cubical wall as a constant reminder of a pissed off customer until you get this resolved because the posts will just keep coming at this rate.

Oh yes, that just happened!

[frstewart87]

here is the solution on how to link account
https://forums.ubi.com/showthread.ph...ount-on-Switch

Edit:You can delete the japanese game also you can delete the profile you created so don't worry XD have fun.

[Meoples]

I just got the game and am having this issue as well