1. #121

    Songs still gone

    What are your DNS settings? Mine was just on automatic and all the songs appeared and were playable etc during the last happy hour for me so Im not really sure what the problem is but they're gone again
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  2. #122
    Logging in using South Park stick of truth worked for me
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  3. #123
    UbiMorning's Avatar Community Representative
    Join Date
    Sep 2017
    Posts
    15,450
    Hi guys! This issue should be resolved by now. If you are still having issues linking your account, please follow this FAQ.
     2 people found this helpful
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  4. #124

    Don't bother with the Japan account

    Don't bother with the Japan account. Just go to the internet connection on your switch, go to settings, change the dns from automatic to manual and then back to automatic and click save. Now you can login to your ubisoft account
     1 people found this helpful
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  5. #125

    3 years later!!!

    Can't believe have to come here and say this is still an issue... I thought about buying the new versions of the game but honestly I'm not willing to take the risk at this point
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  6. #126
    Ubi-Milky's Avatar Ubisoft Support Staff
    Join Date
    Jun 2020
    Posts
    2,508
    Hello SoBeHaLL, thanks for posting and welcome to the forums!

    This issue was previously resolved, in most cases players needed to make sure that they had the correct console platform linked to their correct Ubisoft account and also needed to make sure that the console was set up as a Primary console, in the consoles settings.

    This can also happen if players has used more than one console username in the past and used more than one Ubisoft Account or email.

    If the game is preventing you from logging in, please make a support case and tell us your Ubisoft username and platform username, through one of these private channels so we can confirm if this information is correct -

    Twitter Support - https://twitter.com/UbisoftSupport
    Facebook Support - https://www.facebook.com/UbisoftSupportUK/
    Ubisoft Support Website - https://support.ubisoft.com/en-gb/Cases/New
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