Ubisoft Support Ticket: 07421747
I agree with other users. I am not wasting my time to submit photos and perform basic troubleshooting requests. This is YOUR problem Ubisoft! Fix it or give us our money back. You need to communicate better with your clients. Don’t assume it’s our problem when this is an ongoing known issue. Release a statement like any other development team would do on a bug of this nature. This is completely unacceptable! Quick to take our money...I bet you are loving all of those Black Friday purchases through retailers and the Nintendo e shop discounting your game that doesn’t work! Nintendo is aware of the problem and they aren’t shy about pushing blame back on Ubisoft because they know that we know that you guys don’t have your s*** together! Print this out and put it on your cubical wall as a constant reminder of a pissed off customer until you get this resolved because the posts will just keep coming at this rate.
Oh yes, that just happened!
Hi, followed the tutorial on how to connect to ubisoft club via assassin's creed japan. Succeeded in unlocking the just dance unlimited.
Issue not here is that no unlimted songs showing up. Anyone experiencing the same issue?
Also if i log in on the othe users, same issue appears, "account doesnt exist".
Just how long ubisoft planning to fix this Zhit?!!
I just tried it and it worked! If you don't have any money on your account, all you have to do is change your region to Japan. Then download the game (it can be a little tricky to find, just keep scrolling), and log in when the game opens up a screen with blank spaces, after clicking "start game". After that I closed it, started JD19 and was immediately logged in.
I deleted Assassin's Creed, changed my account back to my region and everything works just fine!
I've asked for a refund now.
It can't be the solution to buy another game from the same crappy developer or doing complicated steps to create a Japanese Account. Upisoft had 4 days to fix this issue, but according to Twitter they are still "investigating". How is that even possible? The exact same issue happened a few weeks ago. They must know what's wrong, but for some reason they decide to do NOTHING. I don't even count the long weekend because Ubisoft has Employees all over the world and nobody besides US (and Canada?) celebrates Thanksgiving. There must be someone working, at least their IT team has to be around for exact these situations. I'm sure they wouldn't handle other games this way, for example if one of their other money machines has an issue, they start a maintenance right away. But it seems, Just Dance isn't as important as their other games.
This sucks. Never going to buy a Ubisoft Game again, this is EA level.
THANK YOU SO MUCH! Worked like a charm, kids are dancing awayOriginally Posted by QJELLY Go to original post