1. #1

    I can't login to UPLAY in the Just Dance 2019

    I followed UBISOFT's internet troubleshooting procedures, but it was impossible.

    I played more than five songs.
    When I try to log in, the Nintendo Switch displays a connection error.

    One day after purchasing the game, I still can not play it satisfactorily.
     5 people found this helpful
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  2. #2
    I am having this same issue, cant login to my Uplay account to get the Unlimited, cant create a new UPLAY account - Connection Error - The Ubisoft server is unavailable at this time. Please try again later. Poor Ubisoft, please resolve this ASAP!
     1 people found this helpful
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  3. #3
    I have the same issue - can not login to Ubisoft no matter how hard I tried !
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  4. #4

    cannot log in ubisoft account on switch

    I already purchase the 30 days unlimited, but cannot log in no matter how many times I tried.
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  5. #5

    I have the same issue - can not login to Ubisoft no matter how hard I tried !

    I have the same issue - can not login to Ubisoft no matter how hard I tried !
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  6. #6
    Similar issue... I can login online just fine and verify my credentials and account details, just not through the Switch. When trying to login, I get the message "The Ubisoft Account you have entered does not exist. Please double check the email and password, then try again." When trying to create a new account with the same email, I get the message "The Ubisoft server is unavailable at this time. Please try again later." Since it can't see that my email address already has a Ubisoft account, it appears as though communication to the Ubisoft Server through the Switch is simply broken.

    Any timeline on when this will be fixed?
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  7. #7

    Spoke with an Ubi rep

    Hey everyone I just wanted to say I spoke with a Ubi support person and the dev team is aware of the issue and trying to fix it, but aren't sure of when it will be fixed yet
     2 people found this helpful
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  8. #8
    Shouldn't have been released with these game hindering bugs, please get it fixed ASAP so we can play the game and access items we have paid for!
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  9. #9
    UbiGabrinth's Avatar Ubisoft Support Staff
    Join Date
    Mar 2017
    Posts
    6,366
    I am sorry that you all are unable to link your Nintendo accounts to your Ubisoft accounts at this time.

    A potential workaround would be installing a demo of another Ubisoft game and linking your Nintendo and Ubisoft accounts on that game. If someone tries that please let me know if it helps!
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  10. #10
    Do you know which demo?

    Because I downloaded a couple of the demo's for games you published, and they do not give you the option to login at all.
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