This is the only thing they ever say:
This issue is currently under investigation by the development team. If any additional information becomes available, it will be posted to the game's official forum at https://forums.ubi.com/forumdisplay.php/868-For-Honor and Twitter at https://twitter.com/ForHonorGame
Please let me know if you have any further questions or concerns.
Kind Regards,
Ian W.
Ubisoft Support