[XB1]Can't play the matching fire expansion | Forums

[Looneyboy83]

Downloaded and played yesterday fine 10/17/18, and today I am missing the matching fire expansion players and arcade mode

[SpecificCarnell]

Still have the new characters and game mode locked

[xXLordOfOzXx]

Same bro it’s aggravating

[Jobrouser916]

I Bought the expansion, the game literally says I own it, but it isn’t allowing me to play arcade or any of the expansion characters

[Ubi-Baron]

Hey guys,

We are aware of these issues happening after the maintenance and this is currently being looked into.

For the moment if you haven't already please make a case through the Support Site here. In this please include a Proof of Purchase as this will help us to look into this. For the proof of purchase this can be from the purchase History on your Xbox or Xbox.com.

Thank you

[Greivour]

The thing is there's been no information other than we are investigating, it's not really good enough I was already rep 4 with my Jiang Jun, and have been locked out of.playing with him since Thursday evening UK time can we have some clarity on the issue please?

[Jobrouser916]

I’m still locked out, when will there be an update that will fix this issue? I don’t want to wait and the issue never gets resolved.

[Greivour]

Reddit and Twitter are lighting up with people like us too now I don't think ubi know what's happened that's why it's taking so long the compensation involved is gonna be mad for them if they don't sort it out soon I'm getting to that point where I may just ask for a refund on the game and all the steel I've purchased at this rate.