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  1. #1

    Can't get Helix Credits?

    I have a support case open but have not had any luck with getting my issue resolved. Maybe the collective hive-mind here can help.

    I am running the game on Steam. I bought helix credits from ubisoft that never showed up. Support told me it was because I bought the game on Steam so I have to buy the credits from Steam, which is ridiculous to me. The only way I can see doing that is from within the game itself. So I went into the game and tried to do that. I click the credits I want, it goes to another screen that has me verify I want to buy it through Steam and a couple check boxes to click. I click "Buy now" and it says "Redirecting to Steam"

    Then the window just closes and I'm back at the store screen with no credits and no purchase made.

    Ubisoft had me refresh my steam files and verify my AC files to see if it would help resolve the issue. I did this method twice and it did not help with my problem. Does anyone here have any insight? And let me know if you need more info to help figure this out.

    Thanks!
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  2. #2
    Sorry for the multiple threads. Apparently the forums don't work for me properly either.
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  3. #3
    ubi--unicorn's Avatar Ubisoft Support Staff
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    Mar 2017
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    9,511
    Hey bradfordjames, it looks like we've forwarded your ticket to our shop team. Thanks for your patience while we solve this issue for you!
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  4. #4
    Originally Posted by ubi--unicorn Go to original post
    Hey bradfordjames, it looks like we've forwarded your ticket to our shop team. Thanks for your patience while we solve this issue for you!
    Thank you, I look forward to a resolution.

    But in the meantime has anyone else on here experienced this and fixed it? I'm still in the beginning of the game and want credits before I get too late in the game.
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  5. #5
    you arent alone, i cant buy them in game either - same tries to connect to steam and fails. bought it from ubisoft store instead and havent gotten helix 24 hours later...
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  6. #6
    Originally Posted by phorrigan Go to original post
    you arent alone, i cant buy them in game either - same tries to connect to steam and fails. bought it from ubisoft store instead and havent gotten helix 24 hours later...
    This is ridiculous. I'm waiting on my refund from buying it from Ubisoft. I also tried buying it from Amazon. I got the code and tried to enter it. It was accepted but didn't actually add any credits. Amazon already refunded me when I contacted them.

    I'm getting really annoyed.
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  7. #7
    I purchased Assassin's Creed Odyssey 12-24-2018 and have loaded my steam account with funds to purchase Helix Credits for ACO with the same lack of results that you have had.

    Support's response gave no indication of even being aware of this issue and here I find that it's been months and this is not resolved.

    Is there any other way to purchase Helix Credits for AC Odyssey?
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  8. #8
    UbiMorning's Avatar Community Representative
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    Sep 2017
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    15,450
    @SMZ_Greenie Since you own the game through Steam, you must purchase Helix Credits through Steam. This issue was reported to the ACOD team, and is currently under investigation. We apologize for any inconvenience.
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  9. #9
    I am unable to either. It just gives me a message the store is down once it transfers through Steam. I really hope it gets fixed as it is very, very annoying.
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  10. #10
    Ubi-Gumdrops's Avatar Ubisoft Support Staff
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    May 2018
    Posts
    2,374
    Hey there kassandra079! Thanks for your additional report and welcome to the forums.
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