1. #1

    Is Ubisoft Support down?

    Cant access Ubisoft Support, it says there is an error, that it will be fixed.
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  2. #2
    Originally Posted by daniel987821 Go to original post
    Cant access Ubisoft Support, it says there is an error, that it will be fixed.
    I'm guessing something is up, because I received a 'suspicious activity on your account' email from 'Ubisoft Support'. The suspicious activity was a log in. Which is a little suspicious to me because I haven't logged in here in quite sometime and have had no reason to. The email looks legit, but I have an uneasy feeling about it, so I by passed their link to reset my password and came straight here. Hope we get some answers soon.
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  3. #3

    Scam?

    Hi,

    An unusual activity was recently registered on your Ubisoft account for the following email address: dleeson@hotmail.com. Please review the details below:
    • Activity: Login
    • Country: Poland
    • IP address: 80.54.117.2


    If this was you:

    Great! You can safely ignore this email.


    If this wasn't you:

    Your Ubisoft account may have been compromised and you should take a few steps to make sure it is secure. To start, reset your password now. After that, we recommend you to activate the 2-Step Verification to enhance the security of your account.


    Need additional help? Contact Ubisoft Customer Support.

    Ubisoft

    -------------------------------

    I have received the same thing on 3 or 4 occasions over the last couple of weeks. Funny thing is I had never verified my email until now on the real Ubisoft website.

    Can Ubisoft verify this?
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  4. #4
    All this weirdness might explain why I paid for AC Odyssey but didn't get the game. The exact same thing happened with an user on Reddit.
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  5. #5
    UbiGabrinth's Avatar Ubisoft Support Staff
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    The digital purchase of Assassin's Creed Odyssey from our store did not successfully complete. Any charge that you see is a temporary hold and we received no money from you for the purchase.
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  6. #6

    Warning

    I changed my password through one of these Hotmail emails about 2 weeks ago and just a day later I logged into my account to find new faces in my friends list and groups. Then someone starts chatting me in a different language for a few lines before spamming me with Boulevard of Broken Dreams lyrics. When I asked who he was he responded in blunt and broken English - Turns out his buddy had purchased my account through plati.rus and he couldn't understand how I was able to login. I guess they had logged in to send and accept friend requests but didn't bother to change my password or the email associated with the account. I promptly changed my password and setup 2FA. No issues since.

    Slow down, read the email, hover over links, always use 2FA when available. I got lucky.
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  7. #7
    UbiGabrinth's Avatar Ubisoft Support Staff
    Join Date
    Mar 2017
    Posts
    6,381
    If anyone does have a case where the account information is changed, please reach out privately to Ubisoft Support on our support portal or on Facebook or Twitter.
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