Hey,
Can you make a support ticket via https://support.ubi.com/ with a copy of your proof of purchase e-mail then send me the case number, i'll check into it![]()
Originally Posted by Ravwyn Go to original postThe Helix credits have been received,and the game is great,thank you.Originally Posted by Ubi-Bandicoot Go to original post
Ubi now saying they have no idea when helix issue will be resolved, and that the matter has been forwarded on. What a relief! That makes matters infinitely better/tolerable! Lethal level of sarcasm here. They should sell Mickey Mouse dolls in their store- as that is how they run their company (when viewed through support lenses.)
C'mon guys We have been waiting for a resolution of the issue when buying helix through steam, its been more than a month. Do you at least have an update of what is happening and an estimated time to resolve the issue, why publishing all that stuff in social media when you can't even let you CUSTOMERS buy the in-game content. Does not make sense.
Hi again! Please refrain from necroing older threads. I've responded to you on this thread.