Pantheon edition missing a piece | Forums

[Bahamut_God]

Hi all, I was wondering if anyone else has had this problem with their collector's edition. I received my Pantheon edition today and the spear that is meant to go in Alexios' hand in the statue is missing and looks like it was not packed in the edition. Am I the only one?

[Ubi-Bandicoot]

Hey Bahamut_God,

I just took a look at the box and there should be a space for it in the clear plastic the main figure came in. If you can't find it, can you make a support ticket via https://support.ubi.com/ and then send me the number so we can look into getting a replacement spear out to you.

To speed things up, can you take a photo of the statue and all the box contents showing it's not there.

Thanks

[Bahamut_God]

Hey Bahamut_God,

I just took a look at the box and there should be a space for it in the clear plastic the main figure came in. If you can't find it, can you make a support ticket via https://support.ubi.com/ and then send me the number so we can look into getting a replacement spear out to you.

To speed things up, can you take a photo of the statue and all the box contents showing it's not there.

Thanks

Hi Ubi-Bandicoot, here is the case number: 07078446. And here are the images, showing the statues, the clear box with the empty slot for the spear, the entire collection, and empty boxes just to show that it wasn't hiding anywhere. Thanks!

[Ubi-Bandicoot]

That's great thanks mate, can you also include an image of the invoice you got with the package and then attach that too so I can escalate it to the store team

[Bahamut_God]

I just had a look, I didn't receive any invoice with the package...I do have the order # if that matters? Along with the shipment confirmed email I received.

[Bahamut_God]

Just had another look, definitely did not receive any invoice with the package. There seems to be a few missing things from this package lol

[Ubi-Bandicoot]

Alright no worries i'll pass it over to the store team now thanks for checking

[Bahamut_God]

Thank you very much, I appreciate your help!