Where's the bonus content? | Forums

[DazzaFromLocal]

I haven’t got the season pass but have everything else from the ultimate edition. I bought it on PlayStation on the PlayStation store, I have an email proving this, the account linked is my actual uplay account that I for some reason can’t access with my email address, which instead brings me to this strange account. The uplay account that is linked is DaTrouserFiddle, which was my attempt at fitting my PSN name into my account on uplay. There’s an r at the end. Really need some help with this, it’s infuriating paying £80 odd for something and not getting half of what you’ve paid for.

[Hawke0325]

So I have an update they are working on resolving the issue thank you for my patience. It's been a damn WEEK!!!! Ubisoft the Hell are you doing?! Giving a reach around to an angry Rhino?! It's numbers and letters not nuclear launch codes! Get your crap together now!!!!

[markinlodi]

Remember that Ubisoft does not create these codes. If for some reason they were actually forgotten - and yes I completely hold Ubisoft responsible for that - then they have to contact Microsoft and Sony and have the codes created and sent to them. If there's a good point, it's that according to the store (at least the Xbox one) the Deluxe Content Pack is showing there, so they shouldn't have to create a new package and get it approved by MS/Sony QA teams. UNLESS they're trying to REPACKAGE it with the Helix "sorry" credits included and then that COULD take longer. Not making excuses for them - this is most likely a marketing or manufacturing screw up that someone should be paying the price for at Ubisoft.

Also, received a reply from support asking for a direct number or email to use since they said they couldn't help me. Here is their response:


Thank you for checking in with us! I sincerely apologize for the delay in resolving this issue.

We are working on providing codes to all players missing the Deluxe content as soon as possible, however we do not have an exact time frame at the moment.

We sadly don't have a phone line for Customer Support, however you will receive an email with additional information as soon as we have an update!

Thank you again for your patience and understanding.

[Gambitbolt]

@Hawke0325 hopefully our bonus Helix codes will be the equivalent of the nuclear codes

[Death13Bringer]

Just got the same email i got from Ubisoft about this issue when i reported it.

Thank you for checking in with us! I sincerely apologize for the delay in resolving this issue.

We are working on providing codes to all players missing the Deluxe content as soon as possible, however we do not have an exact time frame at the moment.

You will receive an email with additional information as soon as we have an update!

Thank you again for your patience and understanding.

[Hawke0325]

@Gambitbolt That or equal to King Midas' gold cause this isn't fair to any of us who bought the Spartan edition. The people who bought the deluxe edition got the code for the pack AND got it day 1! And they paid half for what we all paid! It's B.S.!!!

[HardcoreAmerica]

I'm glad there are enough games being released next month that I don't have to worry about being vested into this long term! Come on Fallout 76! At this point with how they are handling this I will probably just finish the story line and let it collect dust. Ubisoft dropped the ball hard down the hill with this one. I'm beyond disappointed at this point...

[ShakesFistAtSky]

I'm in a worse boat it would seem. My spartan edition I ordered directly from Ubisoft came with no physical items other than the statue and the game itself. No lithograph, no soundtrack, no map no artbook. I contacted Ubi support but have heard nothing yet.

[Hawke0325]

@ShakesFistAtSky there is a little compartment under the statue you pull it open and the items will be there.

[AlcoJanu]

i am still waiting for my deluxe edition code for my spartan edition...