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  1. #1

    My account keeps getting hacked

    This is the second time that I have gotten an email saying somebody logged into my account from another country. Whenever I try to activate 2 step verification, after five minutes of waiting for Ubisoft to a email to me, I finally get one and click on the link. I then log in and it says the link has expired. In other words it wont let me activate 2 step verification. Thanks Ubisoft.
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  2. #2
    ubi--unicorn's Avatar Ubisoft Support Staff
    Join Date
    Mar 2017
    Posts
    9,511
    Hey Waffle_King14! Sorry to hear your account is being compromised. If you're experiencing issues with setting up 2 factor authentication, these steps may help.
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  3. #3
    It won't even let me log in to the stupid account manager to fix my password (also getting a ton of emails about this)... nothing will load there.

    Fantastic.
    My account is still here... obviously... but looks like I can't do anything about being hacked :/
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  4. #4

    Account login emails

    I keep getting login notifications from all over the world. Nigeria, Brazil, Argentina to name a few.

    The email has my old email address showing and not the current shortened gmail version which indicates to me these emails aren’t legit.

    I also logged in seperately without attempting to click any links contained. This let me setup 2-step Verification quite simply.

    Since doing this, I still get these emails quite frequently, 4 in the last 2 days. Yet when I try to log in on a different computer it asks for my verification code. This all suggests to me that this set of emails is a sophisticated phishing attempt or quite worryingly, my Ubisoft account is being used remotely without having to use my verification codes.

    Any official word from Ubisoft on this?
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