How does one go about this?
Considering purchasing this game and year passes was recent, and you delivered a broken product you cannot fix, how do I get one?
for a refund you make a case here
https://support.ubi.com/en-GB/Cases/New
choose platform , game, at category ubisoft store , issue type refund you look like a smart person you can figure out the rest :P
Thanks givim!
If you open a ticket our support team will be able to look into whether this is a possibility.