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  1. #1

    Story mode 1.3

    So I recently installed the game, really enjoying it so far. But I'm stuck on story mode 1.3 with the Knights. The game keeps crashing during the loading screen before the mission even starts. Have obviously tried the usual xbox on - off, unistall - reinstall. Anyone know to fix it? Multiplayer works fine.
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  2. #2
    UbiGabrinth's Avatar Ubisoft Support Staff
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    Mar 2017
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    Please try clearing your Xbox cache by unplugging your Xbox from the wall for two minutes. Let me know if you have anything plugged into your Xbox other than a controller, the power cord, an ethernet cable, and a connection to a TV or monitor.
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  3. #3
    Originally Posted by UbiGabbin Go to original post
    Please try clearing your Xbox cache by unplugging your Xbox from the wall for two minutes. Let me know if you have anything plugged into your Xbox other than a controller, the power cord, an ethernet cable, and a connection to a TV or monitor.
    Just tried it, doesn't work. I have a soundbar connected to it.
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  4. #4
    UbiGabrinth's Avatar Ubisoft Support Staff
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    Mar 2017
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    When you uninstalled and reinstalled the game did you wait until it was fully installed before starting the game up? If not that may be the issue.
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  5. #5
    I will try that tomorrow, I will let you know how it goes
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