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Junior Member
log in issue
Won a race got a horse upgrade with the game friend thing and the game crashed now after the loading screen it just turns black and closes
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Junior Member
SAME! I am on a galaxy s9. I checked everything for updates, restarted my phone, uninstalled and reinstalled the game. Still wont let me on. I had just finished a race, got a weather specialty, and then bam! Closed out and now wont open. The load screen loads and as soon as I see the ranch it goes black and closes.
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Junior Member
tried reinstall
Tried to reinstall and same thing get full loading bar black screen and shut down
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Junior Member
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Junior Member
same
Any idea how long it takes to get a response or fix
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Junior Member
Login issues/ app crashes
Seem like we are all having simular issues. I won a race, got a weather boost and now it has been two days of the game crashing every time I try to open it.
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Junior Member
I am having this same exact problem. It happened on my iPad and Android phone.
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Junior Member
my daughter has the same issue. We have reported it but got no answer. She has a samsung Galaxy 7 with loads of free memory. reinstalled the game, checked everything. This makes me very sad because she was so happy about this and we wanted to play it together.... I will freeze all payments to the game if we get no answer from support.
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Junior Member
We have tried it all:
Please make sure that you have plenty of memory on your device (YES! more than 10 GB if that is sufficient)
- That no other Apps are running in the background while you are playing Horse Haven (nothing in the background)
- Your firewall or any other security feature aren't blocking parts of the game and its access to the internet (turned off virusprogram)
- Try different Wi-Fi connections (the stronger, the better) Tried 2 different, we have high speed and all other apps works like a charm)
- Please clear the Caches from time to time, as they might cause issues (game cache is cleared on a daily basis from now)
- If this did not help, please uninstall the App, clear the Caches and then reinstall the App (we have uninstalled and reinstalled at least 4 times now...)
:´(
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Junior Member
She can log in now!! yay thanks!