1. #1

    log in issue

    Won a race got a horse upgrade with the game friend thing and the game crashed now after the loading screen it just turns black and closes
    Share this post

  2. #2
    SAME! I am on a galaxy s9. I checked everything for updates, restarted my phone, uninstalled and reinstalled the game. Still wont let me on. I had just finished a race, got a weather specialty, and then bam! Closed out and now wont open. The load screen loads and as soon as I see the ranch it goes black and closes.
    Share this post

  3. #3

    tried reinstall

    Tried to reinstall and same thing get full loading bar black screen and shut down
    Share this post

  4. #4

    same

    Galaxy note 8 here
    Share this post

  5. #5

    same

    Any idea how long it takes to get a response or fix
    Share this post

  6. #6

    Login issues/ app crashes

    Seem like we are all having simular issues. I won a race, got a weather boost and now it has been two days of the game crashing every time I try to open it.
    Share this post

  7. #7
    I am having this same exact problem. It happened on my iPad and Android phone.
    Share this post

  8. #8
    my daughter has the same issue. We have reported it but got no answer. She has a samsung Galaxy 7 with loads of free memory. reinstalled the game, checked everything. This makes me very sad because she was so happy about this and we wanted to play it together.... I will freeze all payments to the game if we get no answer from support.
    Share this post

  9. #9
    We have tried it all:

    Please make sure that you have plenty of memory on your device (YES! more than 10 GB if that is sufficient)
    - That no other Apps are running in the background while you are playing Horse Haven (nothing in the background)
    - Your firewall or any other security feature aren't blocking parts of the game and its access to the internet (turned off virusprogram)
    - Try different Wi-Fi connections (the stronger, the better) Tried 2 different, we have high speed and all other apps works like a charm)
    - Please clear the Caches from time to time, as they might cause issues (game cache is cleared on a daily basis from now)
    - If this did not help, please uninstall the App, clear the Caches and then reinstall the App (we have uninstalled and reinstalled at least 4 times now...)

    :´(
    Share this post

  10. #10
    She can log in now!! yay thanks!
    Share this post