Can't Login | Forums

[phatseb]

I get the error message saying somethings wrong with google play, please logout then login, done this, made sure everythings up to date, i can even log in using other accounts, just not my main one so its clear its account specific, this problem has lost me my last challenge run as i had an hour spare to play when this startedto finish it off and collect rewards, whats the issue??

[Ubi-Toller]

Hi there!

I can look into this for you. What device are you playing on?

[phatseb]

Android, Nokia 8 to be specific

[Ubi-Toller]

Ok, and what OS are you running on it?

[phatseb]

8.1.0

[phatseb]

I can access the main account via pc, still unable to on mobile

[Ubi-Toller]

Oh, are you using an emulator with that account only?

[phatseb]

I have 3 accounts i have used a emulator, for content creation purposes, but never had an issue with my phone logging in afterwards, i have just returned from holiday in spain where it was working perfectly there, then as soon as i landed home, i just get this message

[phatseb]

Yo whats wrong with it? Ive missed hours of games so far, missed 4+ requests due to this alone that i assume i wont be compensated for?

[Ubi-Toller]

I am working on finding you an answer, but this situation is a little bit tricky. We don't offer support for any kind of emulator use, but it's the only thing I can think of that could be causing the issue. Have you reached out to our customer support team at all?