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  1. #1

    Charging for shipping

    European Ubishop says free shipping on orders over 60 euros and so it was with Origins last year. Now with Odyssey there is no other option if not DHL Express for 9 - 11 euros!? What is this?
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  2. #2
    UbiBlack_Widow9's Avatar Community Representative
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    Apr 2007
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    U.S.
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    16,574
    Hi Shrykull,

    If you've noticed a discrepancy in the shipping, please reach out to our Support team so they can help you with your order.

    Thanks
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  3. #3
    Thank you. I did that and got no answer all week.
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  4. #4
    UbiGabrinth's Avatar Ubisoft Support Staff
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    Mar 2017
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    6,366
    Our team will get back to you as soon as they can. Sorry for the delay.
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  5. #5
    I have the same problem here when shipping to Sweden.
    Contacted the support, waiting for a reply.

    Case number: 06970624.
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  6. #6
    Still no answer from Ubisoft.

    This is absurd. Game added to cart and message there "FREE SHIPPING FOR ANY ORDER FROM 60€ !" and then inevitable 9.99€ for DHL Express.

    I am about to give up buying this edition from Ubisoft and get some other edition at much less price elsewhere. Even more, if this edition is so fallacious as its equivalent from Origins (spelling errors in printed map, unofficial soundtrack).
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  7. #7
    ubi--unicorn's Avatar Ubisoft Support Staff
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    Mar 2017
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    9,511
    Shrykull_the1st, I'm passing your ticket along for someone to look at in your region.

    b.nalyd, we'll respond as soon as possible!
     1 people found this helpful
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  8. #8
    I have the exact same problem.
    case number 06985799
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  9. #9

    I have the same exact problem

    It appears that i have the same problem while trying to preorder in Greece.
    Why is that happening?
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  10. #10
    I ordered something and didn't even notice I should have had free shipping. Got the shipping cost refunded without even contacting support.
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