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  1. #11
    Same problem.
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  2. #12
    bugisoft, how long it can take to fix this problem again.
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  3. #13
    I have been experiencing this issue for the past week. Really annoying since I want to pre-order some assassin’s creed stuff worth ta least €500,- so that discount would come in handy. And time is getting short. How long can this possibly take?
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  4. #14
    ubi--unicorn's Avatar Ubisoft Support Staff
    Join Date
    Mar 2017
    Posts
    9,511
    We're still investigating. Apologies for the inconvenience.
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  5. #15
    Originally Posted by ubi--unicorn Go to original post
    We're still investigating. Apologies for the inconvenience.
    Do you know what’s wrong, because this should be a case of identify the coding error and correct it but somehow it has already been 4-5 days. Which generally means it’s bad.
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  6. #16
    Ubi-Matcha's Avatar Ubisoft Support Staff
    Join Date
    May 2018
    Posts
    2,217
    UPDATE:

    Hey guys this issue should now be resolved. Credits used when attempting to claim the discount code will not have been taken.
    Thank you for the reports.
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  7. #17
    Thank you, ordered all my assassins goodies, happy days 😁😁😁😁
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  8. #18
    This is not resolved for me. I cannot redeem my points for a discount code
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  9. #19
    Same here. Getting error has occurred, please try again later.
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  10. #20
    Originally Posted by chewyhamZ Go to original post
    Same here. Getting error has occurred, please try again later.
    Getting this error too, and this was reported 7 months ago now. Why is it so hard to redeem a promo code?
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