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  1. #1

    Game begins to sync up players only after 30+ min ingame

    After the latest server maintanace the game is unable to again rapidly sync up random players and your own friends in a crew, unless you spend at least half an hour ingame driving in empty world till game decides to turn on matchmaking again.
    Please look into it.
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  2. #2
    ubi--unicorn's Avatar Ubisoft Support Staff
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    Mar 2017
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    Hey S5yn3T, can you please try these steps for this issue? Thank you.
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  3. #3
    Yes i have this all done for over a year now, with ports open, dns flushing and even restarting router from time to time as it does help (sometimes even enabling DMZ)
    But for over a week the issue persisted and im not alone, if 5 people from my friend's list complain about the same issue and we are unable to see each other no matter who the host is, there sure is a problem with the game's matchmaker, or sync (however you want to call it)
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  4. #4
    Im having the same issue again.
    Game at best syncs me up to a session after 10 minutes, which later in 5-10 min desyncs me entirely and maybe just maybe after 30+ min it will sync me up to any random driver just to desync a minute later.
    Been happening for 2 months now.

    At this point restarting router and clearing dns cache everytime before launching the game does not help.
    Enabling dmz to be a more direct host yields nothing. game's port is forwarded and still nothing.
    Game is whitelisted in AV and firewall is not blocking it.

    Game server most likely needs a full restart again.
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  5. #5
    So its been now 2 weeks since freedrive just completely died out.
    Game just outright refuses to sync up to any session, be it solo or with a crew.
    Some from my uplay group (thats now 40 people) report that even AI police is no longer present (except for crates)

    And this is quite a new behavior for me, since there's no session error, pvp works fine and summit as well, we can connect as a crew to any event instantly.
    But in freedrive it's just a ghost town, even after just roaming around for an hour around the Hubs where you can 100% find players.... no drivers poped up.

    Some are suspecting a forced behavior for the game to lure players away from the 1st one and into the 2nd game...

    Edit: OK. The police is actually gone!
    After 2 hours of just driving around, i saw no police unit anywhere on the map. No police warning indicator or a bleep on a mini map.
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  6. #6
    Same problem here if i want to see my crew member we need to start a mission or just pvp event
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  7. #7
    UbiGabrinth's Avatar Ubisoft Support Staff
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    Are you getting an error code at any point? Do you play with any others? Are they getting the same issue?
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  8. #8
    There's no error code or any notification about session error and all 40 people in the uplay group including me are reporting the same issue.
    Co-op, pvp, summit work without any hiccups.
    Freedrive and its freedrive challenges are the ones that do not work properly as it just fails to sync up to any nearby session or the crew session.

    Also to note that police have disappeared entirely.
    It's like the calling all units gamemode just glitched out completely, and no longer allows for any freeroaming police chases (crates still work but idk if its pvp portion still works)

    Any networking issues on my end have not been found and i gone over it with a guy on the live ubisoft support chat.

    Edit: CAU PVP component is also not working, spent over an hour cruising on a police car and there were no notifications.
    At worst when the freedrive was functioning correctly i would get at least 4 chase notifications in the same time frame, but right now it's as dead as freedrive.
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  9. #9
    UbiGabrinth's Avatar Ubisoft Support Staff
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    Mar 2017
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    Please ask some of these players to reach out on this forum post. I can then report this. The amount of players reporting this currently points to individual issues, but with more reports I can assume a degradation.
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  10. #10
    I have the same problem. Nothing to add, S5yn3T described everything correctly.
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