I had gotten the game when it first came out and have recently re-downloaded the game and noticed i have items which you only get through having the Season pass but i am unable to access the new heroes because it says i don't own the season pass, but obviously at one point i did.
any help with this?
With this I would suggest contacting our support team directly on our support site as they would be more suited to assist you than myself over the forums.
Please include any proof of purchase you have when you do as it allow us to investigate this swiftly.
Thanks