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  1. #1

    [RESOLVED] i can't login

    i made a new account for this. I am locked out of my account, i tried put my password in but either it was changed or i took it down wrong, i thing the former is more likely. I've tried recover my account/ make a new password but whenever i try recover my password i don't receive the email in my inbox, and no it's not in the spam/junk folder; i checked.
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  2. #2
    ubi--unicorn's Avatar Ubisoft Support Staff
    Join Date
    Mar 2017
    Posts
    9,511
    Hey spitelionheart! We can help you recover your account if you reach out to either account support or our Facebook or Twitter. Be sure to message us on those channels in a private message. Thank you!
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  3. #3

    Thanks!

    I tried facebook and he got back to me quickly, he informed me i had been using a yandex.ru email, i mistakenly kept putting gmail.com in xD
    sorry i won't make this silly mistake again, thanks very much :)
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  4. #4
    Ubi-Matcha's Avatar Ubisoft Support Staff
    Join Date
    May 2018
    Posts
    2,217
    Glad you got it sorted! Let us know if you need any further assistance!
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