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  1. #1

    Far Cry 5: lost on Mars cannot access dlc

    I'm unable to access the lost on Mars add-on I downloaded for PS4. When I go into the game and open the add-ons menu, I can see all add-ons available for the game. When I select lost on Mars, it prompts me to purchase it from the store but then tells me the content is not available. I'm not sure what to do or how to access the add-on I purchased. Any insight you can provide is appreciated! Additional info:

    1) I purchased farcry 5 on disk
    2) lost on Mars shows as installed when I look on the PS4 store
    3) I have attempted to update the game and the issue continues
    4) I have attempted to restart my PS4 and the issue continues
    5) I have tried deactivating/reactiving my PS4 as my primary under account management. This has not fixed the issue.
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  2. #2
    ubi--unicorn's Avatar Ubisoft Support Staff
    Join Date
    Mar 2017
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    9,511
    Hi Mrinear! Have you tried restoring licences?
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  3. #3
    Originally Posted by ubi--unicorn Go to original post
    Hi Mrinear! Have you tried restoring licences?
    I have the same issue. I’ve tried restoring licences but it doesn’t work.
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  4. #4
    Ubi-Baron's Avatar Ubisoft Support Staff EMEA
    Join Date
    Aug 2017
    Posts
    7,771
    Hi hindy2011

    Do you have the Season Pass? Are you able to access Hours of Darkness or did you only purchase Lost on Mars?

    It's also worth clearing the cache as mentioned in the article linked by Unicorn.

    Thank you
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